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Voucher terms and conditions

Hürtgenwald high ropes course

Petra Zalfen-Harzheim, Marcus Zalfen

Titzgarten 3

52372 Kreuzau


the customer named in § 2 of the contract - hereinafter "customer" -

getting closed.

§ 1 Scope, Definitions

(1) For the business relationship between the webshop provider (hereinafter "Provider") and the customer (hereinafter "Customer"), the following General Terms and Conditions apply exclusively in the version valid at the time of the order. Deviating general terms and conditions of the customer are not recognized unless the provider expressly agrees to their validity in writing.

(2) The customer is a consumer insofar as the purpose of the goods and services ordered cannot be attributed primarily to his commercial or independent professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, is exercising their commercial or independent professional activity.

§ 2 conclusion of contract

(1) The customer can make a selection from the provider's range of vouchers at and store the selection in the virtual shopping cart. With the button "order with obligation to pay" he submits a binding application to purchase the selected vouchers. Before submitting the order, the customer can change the data at any time and remove it from the shopping cart.

(2) The provider then sends the customer an e-mail confirmation of receipt after clicking on the “Order with obligation to pay” button, in which the customer's order is listed again and which the customer can print out using the “Print” function. The automatic confirmation of receipt only documents that the customer's order has been received by the provider and does not represent an acceptance of the application. The provider only accepts the contract when the customer has paid the respective purchase price in advance. The contract text is not saved by the provider and cannot be viewed after the contract has been concluded.

(3) The contract is concluded in German.

§ 3 delivery

(1) Delivery times specified by us by email are calculated from the time of our order confirmation, provided that the purchase price has been paid in advance. If no or no different delivery time is specified for the respective voucher in our online shop, it is two days for orders by e-mail and requires the customer to pay in advance.

(2) The customer receives the voucher as a PDF file and must print it out himself. A so-called “PDF reader” is required for this, which can be downloaded free of charge, for example here: , and installed by the customer.

(3) The following delivery restrictions apply: The provider only delivers to customers who have their habitual residence (billing address) in one of the following countries and who can provide a delivery address in the same country: European Union.

§ 4 retention of title

The vouchers ordered remain the property of the provider until full payment has been made.

§ 5 prices and shipping costs

(1) All prices stated on the provider's website include the applicable statutory sales tax.

(2) There are no shipping costs when vouchers are provided by email.

(3) The voucher will only be sent by email.

§ 6 Payment Modes

(1) The customer can pay by credit card (Mastercard, Visa) or PayPal.

(2) Payment of the purchase price is due immediately upon conclusion of the contract by means of prepayment.

§ 7 Warranty for material defects, guarantee

(1) The provider is liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 ff. BGB. For entrepreneurs, the warranty period for items delivered by the provider is 12 months.

(2) An additional guarantee only if this was expressly given in the order confirmation for the respective article.

§ 9 cancellation policy

When concluding a distance selling transaction, consumers generally have a statutory right of withdrawal, which the provider informs about in accordance with the legal model below.

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Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you who is not a carrier took possession of the voucher.

To exercise your right of withdrawal, you must contact us

Hürtgenwald high ropes course

Petra Zalfen-Harzheim, Marcus Zalfen

Titzgarten 3

52372 Kreuzau

Tel: 02427-905438

Fax: 02427-9057226

by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

If you declare your cancellation to us by post, you will bear the postage costs incurred.

It is not necessary to return the voucher to us. The voucher will be canceled internally by us after receipt of your declaration of cancellation. There are therefore no return costs.

§ 10 final provisions

(1) The law of the Federal Republic of Germany applies to contracts between the provider and the customer, excluding the UN Sales Convention. The legal regulations for the restriction of the choice of law and for the applicability of mandatory regulations, especially of the state in which the customer as a consumer has his habitual residence, remain unaffected.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.

(3) Consumer information: non-participation in a dispute settlement procedure

We are neither willing nor obliged to take part in a dispute settlement procedure before a consumer arbitration board.

(4) The European Commission provides a platform for online dispute resolution (OS): . The provider's email address can be found in the legal notice.

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